Warranty & after-sales

Every item we sell you is covered by the two-year legal guarantee of conformity from delivery. This guarantee is provided for by Belgian law, it's free, and it applies whatever happens.

Since the reform that came into force on 1 June 2022, it's up to the seller to prove that the defect did not exist at the time of delivery, and this for the full two years. Previously, this burden shifted to the consumer after six months. Belgium goes beyond the European minimum here, which only requires this presumption for one year.

We only sell new equipment: the two-year guarantee therefore applies to all our products, with no reduction in duration.

If there's a lack of conformity, you can ask for:

1. repair or replacement of the item, free of charge and within a reasonable time;
2. if these solutions are impossible, disproportionate, late or cause you significant inconvenience: a price reduction or termination of the contract with a refund.

The choice between repair and replacement is yours, within reason given the value of the item and the seriousness of the defect.

1. Contact us by email at contact@carplayauto.be, by phone on +32 465 90 80 38 or via WhatsApp, describing the problem.
2. Have your proof of purchase ready (invoice or order confirmation) and, if possible, a photo or video of the malfunction.
3. We arrange a diagnostic appointment at the workshop, or the return of the equipment if the installation was not carried out by us.
4. After the diagnosis, we repair or replace the item, or offer you another solution in line with your rights.

The diagnosis is free when the defect is covered by the warranty. If the diagnosis shows that the defect isn't covered, we tell you the cost of the repair before any work: nothing is committed without your agreement.

We distinguish between two situations:

• The equipment is faulty: the legal guarantee of conformity applies.
• The installation we carried out is at fault: we redo it at our own expense. A faulty installation by us falls under our contractual liability.

When the equipment was bought from us but installed by a third party or by you, the product warranty still applies; however, we cannot answer for the quality of the fitting.

The warranty doesn't cover damage that doesn't result from a lack of conformity, in particular:

• normal wear and tear of the equipment;
• use that does not comply with the manufacturer's instructions;
• dismantling, modification or repair carried out by an unauthorised third party;
• electrical damage caused by outside work, a fault in the vehicle's circuit or an incorrect connection made by a third party;
• an impact, a fall, an accident or vandalism;
• exposure to moisture or liquids not provided for by the manufacturer;
• an installation carried out by the customer or by a third party, where the damage results from it.

These exclusions can in no case deprive the consumer of the rights granted by law when the defect existed at the time of delivery.

CarPlay and Android Auto are updated by Apple and Google via your smartphone, outside our control. A change to these systems, or to a manufacturer's system, may alter or limit certain features. This type of change is not a lack of conformity of the equipment sold.